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FAQs

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ORDER ISSUES

How long does shipping take?

On average USA orders take 3 to 5 business days, We use USPS as our shipping carrier orders ship from Phoenix , AZ,

A tracking code is generated and emailed to you when the postage and label are created for your package.

Orders Placed after 12:00 PM MST will ship out the next day,

 

Where are your products manufactured?

All of our products are formulated and manufactured in phoenix, Arizona.

What is Swagg Liquidizer made of?

Swagg Liquidizer is a proprietary blend of ingredients including Lab/Medical Grade Propylene glycol or PG. Wax Liquidizer is a PG based proprietary blend that includes several levels of PG some of which include PG, PEG200, and PEG400. Recognized as safe by the FDA PG is used in many foods, medical and baby products. PG is classified by the FDA as GRAS – Generally Regarded As Safe

Most all Vape Oils contain PG. Many are blends of PG and VG (vegetable glycol). PG is thinner than VG. PG is odorless and tasteless. It has a greater stabilizing ability than VG, this makes it a perfect ingredient for Swagg Liquidizer.

PG is also found in Asthma inhalers and a host of beauty products its ability to stabilize ingredients and keep them from separating makes it a common ingredient in many industries. Here are a few products it is in that we consume

 

Is Swagg Liquidizer diacetyl free?

Yes 100%

Are they legal flavors?

Flavors – Our flavors are not Marijuana Terpene based. Our product contains no Marijuana and is legal worldwide

Ps; Swagg Liquidizer is Designed for making Vape Juice - Not for use in Edibles or Topical Creams.

 

DIRECTIONS - MIXING SWAGG LIQUIDIZER -

What is the Mix Ratio for Concentrate to SWAGG Liquidizer?

1 gram concentrate to 2 milliliters of Wax Liquidizer is the recommended ratio. We do not recommend mixing anything stronger than a 1 to 1 ratio as it may not perform well due to the viscosity. Ratio’s of 3 to 1 can be used by those who enjoy vaping throughout the day

Does SWAGG Liquidizer work with non-solvent concentrates like Rosin?

Bubble Hash etc? Yes it works great for Rosin. It is not recommended for concentrates that contain raw plant matter such as Bubble Hash and Kief as it will not liquidize plant/leaf matter.

Does Swagg Liquidizer work with distillate?

Yes! It works Great with distillates.

I see specs in my mixture after heating it and stirring what should I do?

Heat the solution a bit more and stir till the fianl product has no specs or floating material

Can I mix CBD Oil / Concentrates with Swagg Liquidizer?

Yes – Swagg Liquidizer works great with CBD!

Can I mix my Swagg Liquidizer juice with my other e-juice?

we do not recommend this as it will separate shortly after you mix it.

After the mixing, how long does the e-liquid last?

After mixing a quality concentrate with Wax Liquidizer place the mixture in an air tight container and the solution will remain stable for 6 plus months.

Do not expose final mix to extended periods of heat and or direct sunlight – this may cause your vape juice to darken in color.

Will this dilute my concentrate and take away from my buzz?

Yes it will dilute the concentrate as you are adding to it. It is more like drinking beer than doing a shot. They both get you buzzed but a shot is less volume than a beer. However the increased efficiency from vaping and the lower temp on the concentrate is a huge benefit.

Can Swagg Liquidizer be used in any vape pen? What are the best settings for my pen?

Yes you need no special pen, tank, or battery to use Wax Liquidizer. Always start at the lowest voltage… increase as needed. This is the best way to maximize your concentrate.

What is the best Wattage to use?

Due to the fact pens come with so many configurations, battery, coils, tanks there is no standard answer. Start at the lowest setting and build up to achieve the optimal hit/setting for your pen.

Will this work with thick Co2 Oil in o-pen cartridges?

Wax Liquidizer works great for this!

 

I made a batch of Concentrate with Wax Liquidizer and it is very harsh on my throat what is wrong?

If you are getting a harsh taste or burning sensation adjust the battery level to a lower setting to smooth out the vape.

My liquid is turning dark brown… is this normal?

Usually the oil is turning darker when the atomizer that you are using is not compatible with your tank, most of those cartridges are made to be used at the lowest setting available

Do not expose final mix to extended periods of heat and or direct sunlight – this may cause your vape juice to darken in color.

Why is my Vape Juice Solution turning green?

The only time we have seen the oil turn green after mixing is when using a low quality concentrate, the concentrate might look dark brown initially but when you dilute the color becomes lighter and you can see that your concentrate was dark green/brown to begin with and dilution made it more visible. Only other time when dilution will change color is when the atomizer being used isn’t compatible with the battery, but in those cases the solution usually turns darker not lighter.

Why does my liquid gets dark after a while, is this normal?

Yes, as liquid goes inside the coil chamber, it is heated up and vaporized. As it’s a liquid chamber, some of the fluid inside the coil was in the process of getting vaporized and is a darker color. This may flow back into the rest of the tank, changing the gold color to a brown color. This is normal and is more pronounced in some tanks over others

RETURNS AND EXCHANGES

What is your return policy?

  • Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened.
  • Any item not in its original condition, or is damaged or missing parts (i.e., incomplete sample kits) for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be refunded.
  • Late or missing refunds (if applicable)
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at swaggterpenes@gmail.com.

 

Exchanges (if applicable) ?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at swaggterpenes@gmail.com and send your item to:

SWAGG LABS LLC

13646 n 19th ave, Phoenix, AZ 85029, United States.

Shipping

To return your product, you should mail your product to:

Swagg Labs LLC

13646 n 19th ave, phoenix AZ 85029, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

STILL HAVE ANY QUESTIONS?

  +1 (602) 5594054

  •  swaggterpenes@gmail.com

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